Refund, Return & Exchange Policy
Last Updated: September 15, 2026
Fyndrli is an online marketplace that connects customers with independent businesses offering products and services through the Fyndrli platform.
Important: Each Business Has Its Own Policy
Because businesses on Fyndrli are independently owned and operated, each business may establish its own return, refund, and exchange policy, subject to Fyndrli’s marketplace rules and applicable law. Customers should review the business’s displayed policy before completing a purchase.
1 Business Return & Refund Policies
Businesses selling through Fyndrli are permitted to establish and display their own policies regarding:
- Returns
- Refunds
- Exchanges
- Store credit
- Final-sale merchandise
- Return time limits
- Required condition of returned merchandise
- Non-returnable products
- Other reasonable return or exchange conditions
Customers are encouraged to review the business’s displayed policy before completing a purchase.
2 Businesses Must Honor Their Displayed Policies
Businesses are required to honor the return, refund, and exchange policy displayed on Fyndrli at the time the customer’s order is placed.
A business may update its policy for future transactions, but a policy change will not retroactively alter the terms that were displayed and applicable to an order already placed.
Failure to repeatedly or materially honor a displayed policy may result in Fyndrli reviewing the business’s account and, where appropriate, restricting or suspending its ability to sell through the platform.
3 Seller Policies Do Not Override Applicable Law
A business’s displayed policy does not eliminate or restrict any rights or remedies that a customer may have under applicable consumer-protection law.
Where applicable law provides greater protection than a seller’s individual policy, applicable law will govern.
4 Change-of-Mind Returns
Where a customer receives the correct merchandise as described and simply changes their mind, the individual business’s displayed return and exchange policy will generally apply, subject to applicable law.
Fyndrli does not require every business to accept change-of-mind returns.
Customers should therefore review the seller’s policy carefully before placing an order.
5 Damaged, Defective, Incorrect or Misrepresented Items
Customers who believe they received an item that is damaged, defective, incorrect, materially different from its listing, or otherwise not what was ordered should report the issue as soon as reasonably possible.
The business is responsible for responding to the matter in accordance with its obligations under its displayed policy, Fyndrli’s marketplace requirements, and applicable law.
Fyndrli may request photographs, order information, communications, receipts, or other reasonable evidence when reviewing a dispute.
6 Returns Are Made to the Business
Unless Fyndrli specifically states otherwise, merchandise purchased from a business through Fyndrli must be returned to the business that sold the merchandise.
The seller is responsible for receiving and inspecting returned merchandise and handling approved returns, exchanges, store credits, or refunds in accordance with the applicable policy and Fyndrli’s procedures.
7 Refunds for Orders Paid Through Fyndrli
Where an order was paid online through Fyndrli and a monetary refund is approved, the refund should be processed through the payment or refund process made available for that Fyndrli transaction whenever applicable.
Businesses should not attempt to bypass Fyndrli’s established refund process for transactions processed through the platform.
The time required for an approved refund to appear in a customer’s account may depend on the payment provider, bank, card issuer, or other financial institution involved.
8 Pay-in-Store and Pickup Purchases
For orders where the customer reserves an item through Fyndrli but pays the remaining purchase price directly to the business at pickup, any refund of the amount paid directly to the business is the responsibility of that business and is governed by its displayed policy, Fyndrli’s applicable marketplace rules, and applicable law.
Any separate Fyndrli reservation, processing, service, or platform fee is governed by Fyndrli’s own fee and refund terms rather than the individual business’s return policy.
9 Exchanges and Store Credit
Businesses may choose to offer exchanges or store credit instead of, or in addition to, monetary refunds where legally permitted.
Any such limitation must be clearly disclosed in the business’s policy before purchase and must comply with applicable law.
10 Non-Returnable and Final-Sale Items
Businesses may identify certain merchandise as non-returnable or final sale where permitted by law.
Examples may include personalized products, certain intimate or hygiene-sensitive merchandise, perishable products, clearance merchandise, or other products reasonably designated by the seller.
Any final-sale or non-returnable restriction should be clearly disclosed to the customer.
A final-sale designation does not override rights that cannot legally be waived.
11 Customer Responsibility
Customers are responsible for reviewing the seller’s return policy before purchasing and for following reasonable return requirements established by the seller.
These requirements may include providing proof of purchase, returning merchandise within the stated period, keeping original tags attached, or returning the merchandise in the condition required by the seller’s disclosed policy.
12 Disputes and Fyndrli Review
Customers should first attempt to resolve return, refund, or exchange issues with the business.
Where a qualifying transaction cannot be resolved between the customer and business, Fyndrli may review the transaction and information supplied by both parties.
Fyndrli may take reasonable marketplace action based on its policies, the transaction history, information provided by the parties, payment status, and applicable law.
Fyndrli’s involvement in a dispute does not make Fyndrli the seller of merchandise offered by an independent business.
13 Independent Businesses
Unless expressly identified otherwise, products and services displayed by third-party businesses on Fyndrli are offered and sold by those independent businesses.
The business is responsible for its products and services, including their descriptions, quality, availability, preparation, fulfillment, warranties, and compliance with its displayed return, refund, and exchange policy.
Fyndrli provides the marketplace technology and related services that facilitate transactions between customers and participating businesses.
14 Business Compliance
By listing products or services for sale through Fyndrli, a business agrees to:
- Provide a clear and accurate return, refund, and exchange policy;
- Keep its policy reasonably accessible to customers;
- Honor the policy applicable at the time of purchase;
- Not use its policy to mislead customers or avoid obligations imposed by law;
- Cooperate reasonably with Fyndrli regarding customer disputes; and
- Comply with applicable consumer-protection and other laws.
Fyndrli reserves the right to take appropriate action against businesses that misuse the platform, misrepresent their policies, repeatedly fail to honor their displayed terms, or otherwise violate Fyndrli’s marketplace requirements.
15 Contact and Questions
Customers with questions regarding a particular seller’s return or exchange rules should review the policy displayed on that business’s Fyndrli profile or applicable product listing and contact the business where necessary.
Questions concerning Fyndrli’s marketplace processes, platform fees, or a dispute involving an order placed through Fyndrli should be directed to Fyndrli through the customer support options provided on the platform.
Advertising & Featured Listings
Fyndrli offers paid advertising, sponsored placements, featured listings, promotional placements, and other visibility opportunities to eligible businesses and users.
Advertising Payments
Fees for advertising, sponsored placements, featured listings, and other promotional services are non-refundable once the advertisement or placement has been approved, scheduled, published, activated, or otherwise begun.
Advertising space and promotional placements may be reserved in advance for a specific period, location, audience, Hub, page, or position on the Fyndrli platform. Once Fyndrli has reserved or allocated that advertising space, the payment is non-refundable, except where required by applicable law or where Fyndrli is unable to provide the purchased advertising service.
Cancellations Before Advertising Begins
If you request cancellation before an advertisement or promotional placement has been approved, scheduled, or allocated, Fyndrli may permit cancellation and issue a refund where applicable.
Once advertising space has been reserved or the placement has been scheduled, approved, activated, or published, cancellation does not entitle you to a refund for the unused portion of the advertising period.
Advertising Period
Advertising and featured-listing purchases apply only for the period, placement, or promotional service selected at the time of purchase.
Failure to use, provide materials for, or take advantage of a purchased advertising opportunity does not automatically extend the advertising period or create a right to a refund where Fyndrli reserved the advertising space as agreed.
Rejected Advertising
Fyndrli reserves the right to reject advertising or promotional content that violates Fyndrli’s policies, applicable law, or platform standards.
If Fyndrli rejects an advertisement before the advertising service begins and no alternative placement or correction is accepted, any amount paid specifically for that advertising placement will be refunded where appropriate.
Fyndrli’s Inability to Provide a Placement
If Fyndrli is unable to provide a paid advertising or featured placement for which payment was accepted, Fyndrli may provide a replacement placement, account credit, rescheduling option, or refund, as appropriate and subject to applicable law.
Accidental Purchases
If you believe you made a purchase on Fyndrli by mistake, you may submit a refund request to Fyndrli for review.
Requests for accidental purchases must be submitted as soon as possible after the transaction and, unless otherwise required by applicable law, no later than 48 hours after the purchase.
Submitting a request does not guarantee that a refund will be approved. Fyndrli will review eligible requests individually and may consider factors including whether the purchased service, feature, advertising placement, subscription benefit, or other paid benefit has already been used, activated, delivered, scheduled, or provided.
A refund will generally not be issued where the purchased benefit has already been substantially used or provided, or where advertising or promotional space has already been reserved or activated.
Fyndrli reserves the right to deny refund requests that it reasonably determines are fraudulent, abusive, repetitive, or inconsistent with these terms.
Nothing in this section limits any refund, cancellation, or other rights that cannot be excluded under applicable law.
Billing Errors
If you believe you were charged incorrectly by Fyndrli, charged more than once for the same transaction, charged an incorrect amount, or charged for a Fyndrli service you did not purchase, please contact Fyndrli as soon as possible so the transaction can be reviewed.
Fyndrli may request reasonable information necessary to investigate the charge, including transaction details, receipts, payment confirmations, or other relevant information.
If Fyndrli confirms that a billing error occurred, Fyndrli will correct the error and, where applicable, refund the incorrectly charged amount to the original payment method or provide another appropriate remedy.
A charge that was correctly authorized and processed according to the price and terms presented at the time of purchase will not be considered a billing error merely because the purchaser later decides that they no longer want the product, subscription, advertising placement, service, or other paid feature.
Refund processing times may vary depending on the payment provider, bank, card issuer, or financial institution.
Nothing in this section limits any rights or remedies available under applicable law.
Contact Fyndrli
If you have questions about this policy, a payment, refund request, billing issue, order, or other Fyndrli service, please contact Fyndrli Support.
Email
support@fyndrli.com
Help & Support
Visit the Fyndrli Help Center for assistance, FAQs, and support options.
Website
fyndrli.com